CUSTOMER SATISFACTION IS 100% GUARANTEED

General merchandise policy:

• All returns will be accepted within 30 days from ship date. See policy for inkjet/toner cartridges.
• All returns are subject to 15% restocking fee. Shipping and handling is non-refundable.
• Any product that has been used more than 50% will be evaluated and/if credit due, will be issued on an individual basis.
• All purchases made through a retail store/shows must be returned to the place of purchase.
• Purchases made directly through our website or customer service department may be returned directly to us.
• To return or replace a product, you will need to obtain a Return Authorization Number (RA#) and return address prior to returning the item. Please contact us to receive this information.

Inkjet/Toner cartridges replacement policy:

• All remanufactured inkjet/toner cartridges, are covered by a 90-day warranty from the shipment date.
• All returns are subject to 15% restocking fee. Shipping and handling is non-refundable.
• Prior to replacing or returning your cartridge, you will need to obtain a Return Authorization Number (RA#) and return address. Please contact us to receive this information.
• Return the cartridge with a note including your name, address, phone number, order number, description or sample of the problem.
• No replacements will be issued without a returned cartridge or when the cartridge has been tampered in any way.

NOTE: All packages received without a RA# number on the outside of the package will not be processed and will be returned to sender.